Today WebRTC became available in the Chrome dev channel, it means that release version of the Chrome browser with WebRTC support will become available soon. Zingaya will use new exciting capabilities of WebRTC to provide our customers and users with the best possible experience. Thanks to Google, Ericsson, Voxeo, Cisco and Mozilla for their work, web-based audio and video calling within the browser will bring new exciting opportunities for all of us!
It was very exciting to meet with Robert personally in Rackspace HQ today, I want to say BIG thanks to him again for his review of Zingaya. He posted it in Google Plus/FB/Twitter and a lot of people commented and shared it, asked their questions, I tried to answer all of them, sorry if I missed something. Hopefully I will meet him again after some time and we will discuss Zingaya’s progress on US market. People are really ready to stay connected (using voice) with businesses online without a phone and we want to bring this capability to as many websites as possible.
Robert Scoble: Zingaya is a useful service for companies trying to offer better customer service
Thanks to everyone who supported us in the previous year and to all our dear clients! We promise to continue improvement of Zingaya to make it better and add very exciting and useful features in 2012. Stay tuned!
When we were working on the design of our Control Panel we tried to keep menu as simple as possible and that’s why we had only 1 level menu so far. But when we decided to add some new features it appeared that we couldn’t do that without adding 2nd level, so this post is about the latest changes in our menu structure. Hopefully it will help all our existing users to find few sections of the menu which were moved to the second level easily. First of all we prepared the following image with highlighted 2 new menu options:
Now everything related to payments and billing (Billing Information and Transactions) will appear in the Accounting menu section and you can setup different features (Voicemail, SIP, etc.) by selecting appropriate items in the Features menu section.
P.S. If you have any problems with the new menu it’s a good idea to clear your browser’s cache
According to the latest news from Google their Chrome browser will get WebRTC support soon. We are waiting eagerly, because Zingaya platform already supports WebRTC and we would like to offer the new level of sound quality and user experience with its amazing capabilities. Hopefully we will be able to get some first working version built from trunk before it goes to release and check if we are ready to offer this functionality in our widget. Our first tests were very impressive, although we didn’t use a lot of cool features Chrome would offer in the release (like audio codecs from GIPS).
P.S. We are going to post the video of Zingaya powered by WebRTC soon, stay tuned!
Today we’ve upgraded Zingaya to use Amazon CloudFront and it increased speed a lot, especially in Europe and Russia (because Zingaya’s core is situated in US). Amazon’s Edge servers are located in all parts of the world and used to send the static content (including Zingaya button images and Zingaya widget images) to the end users. We recommend to change zingaya.com to cdn.zingaya.com in CSS code of the button, or you can generate the HTML code again to get updated version.
We continue improving Zingaya to provide with the best possible sound quality. New version of the widget uses special bandwidth check feature that helps to detect the audio codec which will be used for the call and check if call is possible with currently available bandwidth and ping. If detected bandwidth or ping isn’t good enough for a good call quality system will notify about that and will ask to call again later [when network connection is good enough].
We are working on another few updates for significant increase in speed and performance of our website and widget in Europe and Russia. Stay tuned!
Unfortunately on many Macs Adobe Flash crashes all the time (in all browsers) after an upgrade to the new version. After some investigation Adobe informed that the reason is in some 3rd party Fonts you could install, we are posting the solution for those who have this problem and hope that Adobe will fix it in the next release (ASAP).
The steps are:
1. exit out of all applications
2. launch terminal
3. type the following and hit return: sudo fs_usage -f pathname | grep Font
4. launch firefox and navigate to youtube
5. view the output in terminal for the font that is causing the crash
6. move the font outside of the font directory (save it somewhere else if you need it for other work)
7. refresh the browser window with youtube
8. view the output in terminal again and repeat moving the questional font outside to another location
9. keep repeating until you no longer get errors
10. if it turns out ok, after the final refresh… content should disply
P.S. you can get more info in Adobe Forums http://forums.adobe.com/message/3960342?tstart=0
We are excited to announce that we’ve closed our first round of funding today! We will continue improving our product for our customers and believe that in the near future the gap between offline and online customer service will become much smaller or will disappear altogether. We want to say thanks to all our customers and friends who support us.
As we mentioned in previous post we’ve updated our widget to improve usability and user interface, and we’ve done everything to keep it as simple as possible. Let’s check how Zingaya new widget looks like and what new features it brings.
First of all, we added explanation of Flash Privacy ‘Allow/Deny’ dialog, because a lot of users had concern that their webcam could be used.
Read more…
