A lot of our customers use integration with Google Analytics to track the efficiency of their online calls. As you may know, Google released the new version of their analytics and called it Universal Analytics. There is number of differences between two systems, and integration with Google Analytics doesn’t send events from Zingaya to Universal Analytics. To enable Universal Analytics integration edit your widget and on step 3 (under Google Analytics) check the ‘Use Google Universal Analytics’ checkbox:
Then save your widget and generate button HTML code again. Important: don’t forget to replace Zingaya widget code on your website with the new code generated in Zingaya control panel.
Zingaya sends audio data via the Internet connection and the quality of the connection may vary during a call. Most of the time the caller doesn’t know about his internet connection problems, until he starts hearing audio quality degradation (like audio dropouts). It’s a good idea to show him the info regarding the network connection problems (before he becomes angry )
We created special network quality indicator to address this issue, now the caller can see his network connection quality in real-time. The indicator looks like WiFi connection icon (most people are familiar with it nowadays) and works in the same way – if packet loss increases it changes color and show less bars, if packet loss decreases it becomes green and shows more bars. You can see it on the screenshots below.
Unfortunately web browsers for iOS devices still don’t support technologies required for Zingaya to work without any download/installation required. We mean WebRTC standard which is really close to reach “W3C recommendation” level, hopefully after that Apple will consider adding WebRTC support in Safari. Our iOS users are already familiar with Zingaya app we built as a workaround – after you clicked Zingaya button in mobile browser you will be forwarded either to the App Store (if the app not installed yet) or the app will be automatically launched and make a free call (using data connection). We updated the application, made a lot of improvements and fixed UI design to match iOS7 users expectations.
Opera has announced WebRTC support in Opera 20, now all mobile Opera users can use Zingaya right in the browser. WebRTC-enabled browsers list becoming bigger. Now it’s time for Apple and Microsoft to enable WebRTC in their browsers, in both desktop and mobile ones.
P.S. We are working on update of our iOS application, we hope you will like it, stay tuned!
While experienced web developers had no problems with Zingaya button embedding into websites, we have also received feedback from other website owners who would like to make the embedding procedure faster and easier. We created new widget wizard that simplifies the design and the embedding process by providing new ‘Widget’ mode in addition to ‘Button’ mode that existed before. In the ‘Widget’ mode after you customize look and feel of your button you just need to put generated HTML code immediately before the closing </head> tag.
Please let us know what you think about the new widget wizard – feel free to leave comments below. We are always looking for ways to improve our product and your feedback is appreciated.
Desktop version of Opera browser now supports WebRTC (starting from version 18). It’s exciting to see new vendors adding WebRTC support to their products. More than 200 companies participated in the last WebRTC Expo conference in Santa Clara, CA. We expect that Apple and Microsoft will add WebRTC support to their browsers in the near future. Zingaya widget will start using WebRTC capabilities in Opera 18 automatically.
It’s great to see Zingaya in the top10 best startups from Moscow according to WIRED magazine, you can read more in the following article. We aren’t going to stop, expect new interesting features and technologies soon!
In the latest version of Chrome for Android (ver 29) WebRTC is already enabled by default. Our tests show that in Firefox Nightly for Android WebRTC is also available and enabled by default , so looks like WebRTC will appear in release version of Firefox for Android soon. Zingaya widget will automatically detect if WebRTC support is available and use it instead of Flash.
P.S. We had to temporarily disable WebRTC support for Firefox 23 , because of bug with audio playback. You can learn more about it at https://bugzilla.mozilla.org/show_bug.cgi?id=901527
We will participate in Telecom Counsil 2013 summit in Sunnyvale, CA on September 18-19 , info about the event can be found at http://telecomcouncil.com/tc3/ , we are going to show our new product there for the first time, so if you want to take a look – you can meet us there.
Another big event where you will be able to find us this year is 3rd WebRTC Expo that will take place in Santa Clara, CA on November 19-21. Zingaya is a platinum sponsor of the event, we are going to show some great demos on stage, so feel free to come and see them by yourself. It’s a MUST TO VISIT event for every WebRTC developer. More info can be found at http://www.webrtcworld.com/conference/west/
Firefox 22 with WebRTC support enabled by default was released today. Zingaya will start using WebRTC in new Firefox automatically. More than 50% of all browsers support WebRTC and high quality real time audio and video communication now. Great day for us and our customers!
You can see a screenshot of Zingaya widget in Firefox 22 below: