It’s now possible to change notification settings in Notifications part of admin interface. If you specify your mobile phone number for notifications Zingaya will also send the most important notifications (expiring trial, end of prepaid period, etc.) to specified number using SMS.
IMS World Forum will take place in Barcelona at Fira Palace Hotel this week. Organizers invited Zingaya to participate in the conference and its Day 0 pre-conference WebRTC workshop where we will discuss WebRTC progress, its future, how it affects telcos, etc. and, of course, we will show/see a lot of interesting WebRTC demos. You can read more info about the event and its participants in Alan Quayle’s blog post
Bored of those Angry Birds? Yawning every time a friend sends you another Snapchat? Words with Friends lost its luster? Well, the brand new Zingaya iOS app is probably not the cure for those unfortunate issues. But what it can promise is a lightning fast, one-touch way for you to get live phone support with many of the companies you already interact with every month.
So how does it work? Let’s look at an extreme example. Say you’re on the way to the airport when you get a flat tire. You’re going to miss your flight but want to try to get on the next one. Rather than fumbling through the interwebs on your phone, looking for a 1-800 number to call American Airlines (or whatever your preferred aviation provider is), you can open your trusty Zingaya app, find “American Airlines” (conveniently listed in the “Travel” genre), touch it, and you’re automatically calling their customer support line.
In short, we’re bringing the single-click calling we’ve developed for your desktop and laptop web browsers and put it into a handy app that links you to lots and lots of company customer service departments, like AT&T, Comcast, airlines, you name it (and we’ll be adding more continuously).
And for all those websites that already have Zingaya embedded right on their mobile website, like GetHuman.com or SwimOutlet.com? Just tap the Zingaya button and your call will automatically start, transferred right to the respective company’s customer service rep.
We’re happy to announce that the Zingaya click-to-call widget is now available on Lexity’s App Platform, which serves e-commerce businesses (with a particular emphasis on helping smaller companies grow their online sales).
E-commerce companies can add the Zingaya app (and start their 14 day free trial) here: http://lexity.com/apps/zingaya
We look forward to being a part of the great e-commerce app family at Lexity!
Some Zingaya news today: we’ve begun working with Bandwidth to help us continue to grow our user base in the United States.
Here’s the press release:
Early Web Real-Time Communications (WebRTC) adopter becomes the latest innovator to benefit from Bandwidth’s start-up friendly deployment models
RALEIGH, N.C.–Bandwidth, the leading choice for innovative and scalable voice, 9-1-1 and SMS solutions, today announced the addition of Zingaya, a developer of Web-based VoIP applications for e-commerce websites and customer service call centers, to its roster of innovative communication service provider customers.
“Our mission is to remove the complications from the telecommunications industry so that emerging and innovative companies like Zingaya can deliver on their ideas and provide these unique services to its customers.”
“Our goal at Zingaya is to make web communication faster and more convenient by letting website visitors place calls to companies and customer service desks through their browsers,” said Alexey Aylarov, CEO of Zingaya. “Having the ability to leverage Bandwidth’s nationwide wholesale network allows us to focus on what we do best: ensure our customers have the best user experience possible by placing free calls with one click. Because of Bandwidth’s ability to give us reliable and cost-efficient VoIP termination in the U.S. market, we’ll be able to scale to serve even more users.”
Zingaya supports nearly 500,000 calls per month, totaling more than two-million call minutes, across more than 500 business customers. Key customers include human resources technology provider TriNet.com, e-commerce provider SwimOutlet.com and conferencing provider FreeConferenceCall.com. As a company that targets small businesses through large enterprises with its one-click VoIP service, it had outgrown its retail carrier’s capabilities and was in search of more robust APIs, better number management capabilities, improved call quality and more competitive pricing. After evaluating several carriers, Zingaya decided to move all of its voice traffic to Bandwidth.
“Cutting-edge over-the-top voice and messaging providers represent the future of telecommunications,” said Steve Leonard, SVP and General Manager of Bandwidth. “Our mission is to remove the complications from the telecommunications industry so that emerging and innovative companies like Zingaya can deliver on their ideas and provide these unique services to its customers.”
Zingaya joins the ranks of like-minded innovators that include Google Voice, Pinger and Groupme who have all taken advantage of Bandwidth’s ability to abstract the complexity of telecom with APIs, developer platforms and online tools that are tailor-made for software development environments.
Zingaya empowers website visitors to call into contact centers with a single click from their browser. No phone or download is required. Zingaya offers website operators this seamless voice calling functionality to enhance overall customer experience, accelerate resolutions, improve conversion rates and increase average order values. Zingaya is a private, professionally financed technology company founded by VoIP experts. For more information, visit http://www.zingaya.com.
WebRTC is coming to Android, video has been done on Google Nexus 4 using Google Chrome Beta with WebRTC activated in chrome://flags . As you can see Zingaya already works well on mobile device, of course, we will change the UI of mobile widget, because it has to be optimized for touch.
We have updated our WebRTC widget to make it more stable, now it uses websockets instead of AJAX and it works much better. We have already implemented Firefox WebRTC support, but since it’s hidden behind a special flag in current release version of Firefox we will enable WebRTC support in Firefox after WebRTC support is enabled by default there. With Firefox more than 50% of all calls will become WebRTC-based. Some users can’t make calls using WebRTC when they are behind firewalls or proxies where UDP isn’t allowed, but we see that it’s less than 1% of users and they still can try to use Flash version of Zingaya in Opera, Safari or IE, where TCP/HTTP data transfer is supported.
We are happy to be in the list of nominees for two TNW Startup Awards – “Best web app” and “Best design”, you can vote for us using this link. Thank you for your support! Other nominees include such a great companies like Zeptolab (Cut the Rope, Pudding Monsters) and Nginx (no need for special introduction )
You can find more information about the event here. Please feel free to join the Meetup , it’s going to be fun and interesting.
Fast Company has named Zingaya one of the world’s 10 most innovative companies in Russia! Very happy for the team’s hard work to get us to this point. 2013 is going to be a great year.
You can learn more at http://www.fastcompany.com/most-innovative-companies/2013/industry/russia
We are happy to announce that we have finished our new website development. During the last 2 years we could collect a lot of valuable feedback from our customers and partners, this feedback helped us to make our website much better and we already see the increase in conversion and other metrics. In addition to our new website we have updated our logo, now if you see a button with our icon on some website most likely you can make a free online call to customer service or sales department right from your browser using Zingaya. We already process around 500K calls per month and this number is growing together with our happy customers base.
We continue working on new exciting features and updates, like WebRTC support in Firefox (WebRTC is already used by default in Chrome) and mobile application for iOS. Stay tuned!
We hope everyone’s 2013 is off to a solid start. If you’re still shopping for New Year’s resolutions, might we suggest making more phone calls through your browser?
Our goal at Zingaya is to make web communication faster and more convenient by letting website visitors place calls to companies and customer service desks through their browsers. As many of you know, we recently partnered with GetHuman.com to pair their
one-stop shop for all things customer service with our click-to-call technology. We’re really excited about this implementation, and were happy to hear we aren’t the only ones who thinks so. We wanted to share this real-world experience we received from a new Zingaya fan:
A few months ago I was traveling from San Francisco to the Middle East to Washington, DC (and then, finally, back to SFO). I needed to make some changes to my itinerary and hotel. My cell phone wasn’t working in the Middle East and I was challenged with keeping it charged both there and in DC. Luckily I realized I could go to GetHuman.com - and I was able to CALL FOR FREE, through my laptop, to my airline (United) and also to my hotels. Just by clicking on the Zingaya call button “Call free via web.” I didn’t have to type in any numbers, I didn’t use any call minutes, nor did I ever need to use a phone. Also found it nice that I didn’t have to download any software. My hands were free to look through web pages or work while I was on hold and/or talking with the airline and the hotels. And, I spoke with a human being and quickly accomplished what I needed to do. Wow. Thanks to you and GetHuman for making a stressful part of my trip go seamlessly!
The next time you need to find a company’s contact info (and want to call them from your browser), head on over to GetHuman and let us know how your experience was!