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Browsing archives for November, 2012

The Zingaya team had a lot of fun at the WebRTC Conference & Expothis week in South San Francisco. It’s an exciting time for those of us in the WebRTC community, and the technical progress in the past year has really been astounding! We introduced the WebRTC version of our click-to-call widget this month, and [...]

We’re excited to announce that the WebRTC version of our click-to-call widget is now available for all Zingaya users and customers! You don’t have to do anything (except celebrate this terrific milestone with us;-))., because our widget automatically recognizes whether a caller’s browser supports WebRTC or not (for now only the latest Google Chrome 23 [...]

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Call center customer service has long endured a less-than-stellar reputation. We, as paying customers, often see call center reps as easy fodder for our gripes. Maybe we were left on hold for too long, or maybe the company rep didn’t understand our issue as quickly as we would have liked, or maybe we just didn’t [...]