We’re excited to announce that the WebRTC version of our click-to-call widget is now available for all Zingaya users and customers! You don’t have to do anything (except celebrate this terrific milestone with us;-))., because our widget automatically recognizes whether a caller’s browser supports WebRTC or not (for now only the latest Google Chrome 23 does). Depending upon the browser, the Zingaya widget activates the WebRTC version automatically when available. Of course, your customers who call you using Zingaya don’t need to know what technology they are using – they just want to get the help they need with one click.
Before your customer makes their online call, our widget in the WebRTC-enabled Chrome browser will request access to the customer’s microphone (they can select their preferred audio recording device under the Options menu). Requesting this access is required because of privacy reasons.
By utilizing WebRTC, Zingaya can offer a new level of sound quality and user experience. And as WebRTC becomes available on mobile devices in the future, even more customers will be able to experience the convenience and simplicity of Zingaya. Just imagine a free call to your customer service rep with one tap on your iPad, right from its web browser. No need to pick up the phone.
As you know, we’ve been actively involved in the development of the WebRTC standard. We’ve been playing with the dev builds of various browsers for nearly a year, and now are excited to leverage our leadership by releasing our customer service click-to-call widget on WebRTC via the newest version of Chrome.