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A lot of our customers use integration with Google Analytics to track the efficiency of their online calls. As you may know, Google released the new version of their analytics and called it Universal Analytics. There is number of differences between two systems, and integration with Google Analytics doesn’t send events from Zingaya to Universal [...]

According to Mozilla’s Wiki Firefox 22 with WebRTC support enabled by default will be released on week of June 24. WebRTC is also available in the latest release of Google Chrome for Android, but it’s disabled by default (you can enable it in chrome://flags), we have a feeling that it will be enabled by default [...]

We’re happy to announce that the Zingaya click-to-call widget is now available on Lexity’s App Platform, which serves e-commerce businesses (with a particular emphasis on helping smaller companies grow their online sales).  E-commerce companies can add the Zingaya app (and start their 14 day free trial) here: http://lexity.com/apps/zingaya We look forward to being a part of [...]

A vote for Zingaya is a vote for freedom! Or, it’s at least a vote for one-click web calling…either way, we’d love your support in the People’s Choice category in The Europas!   http://www.theeuropas.com/p/peoples-choice/341

Doing business with your company should be easier than ever – that’s one reason we have the internet, right? Your online customers shouldn’t have to guess where to click to find and buy your products, nor should they have to  wait on hold forever when something’s amiss. Even so,  many online purchase decisions are made [...]

Telecom consultant and expert Alan Quayle has been in and around the telecom industry for years, working for a wide range of global telecom firms including Lucent and BT. In the early 1990s, Alan led one of the first Video-on-Demand demonstrations over DSL. He also founded Teltier, a pioneer solution of wireless presence and availability [...]

We’re excited to unveil Zingaya Enterprise, a freshly updated platform and API that enables VoIP calls from a browser or a mobile app with a single click. This announcement aims to help: -Developers, who can build out mobile VoIP apps using the API. -Support desks, who can accelerate resolutions. -E-Commerce companies, who can improve conversion [...]

How can companies better integrate their customer service with their social and marketing approach? That’s one of the questions Forrester analyst Diane Clarkson recently discussed in a blog entry titled “Deepening the Relationship Between Marketing and Service is Critical for Social Success.” Because of the general increased availability of brands and the onset of social [...]

We are excited to announce that we’ve closed our first round of funding today! We will continue improving our product for our customers and believe that in the near future the gap between offline and online customer service will become much smaller or will disappear altogether. We want to say thanks to all our customers [...]

As we mentioned in previous post we’ve updated our widget to improve usability and user interface, and we’ve done everything to keep it as simple as possible. Let’s check how Zingaya new widget looks like and what new features it brings. First of all, we added explanation of Flash Privacy ‘Allow/Deny’ dialog, because a lot [...]