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Doing business with your company should be easier than ever – that’s one reason we have the internet, right? Your online customers shouldn’t have to guess where to click to find and buy your products, nor should they have to  wait on hold forever when something’s amiss. Even so,  many online purchase decisions are made [...]

Telecom consultant and expert Alan Quayle has been in and around the telecom industry for years, working for a wide range of global telecom firms including Lucent and BT. In the early 1990s, Alan led one of the first Video-on-Demand demonstrations over DSL. He also founded Teltier, a pioneer solution of wireless presence and availability [...]

It may still be a little too close to winter to put on our swimming trunks, but that hasn’t stopped us from some exciting news: SwimOutlet.com has become Zingaya’s first North American retail customer. SwimOutlet, a “Hot 100 E-Retailer of 2012″ and “Top 10 Mobile Commerce E-Retailer” according to Internet Retailer (and they would know), [...]

We’re excited to unveil Zingaya Enterprise, a freshly updated platform and API that enables VoIP calls from a browser or a mobile app with a single click. This announcement aims to help: -Developers, who can build out mobile VoIP apps using the API. -Support desks, who can accelerate resolutions. -E-Commerce companies, who can improve conversion [...]

How can companies better integrate their customer service with their social and marketing approach? That’s one of the questions Forrester analyst Diane Clarkson recently discussed in a blog entry titled “Deepening the Relationship Between Marketing and Service is Critical for Social Success.” Because of the general increased availability of brands and the onset of social [...]

We’re techie guys here at Zingaya, but that doesn’t mean we don’t appreciate the aesthetics of a well-crafted landing page.  (And all the more relevant if that landing page is an e-commerce one.) That’s why this article in Website Magazine caught our discerning eye: it boils down 2011 to the best five e-commerce landing pages. [...]